Swann Insurance

QFE Disclosure Statement

It is important that you read this information: It is general information which will help you to compare financial advisers and choose the one that best suits your needs.

Your insurance is underwritten by Swann, a business division of IAG New Zealand Limited (“IAG”). IAG is a Qualifying Financial Entity (“QFE”) under the provisions of the Financial Advisers Act 2008. You can check this information on the Financial Service Providers Register at www.fspr.govt.nz.

As a QFE, IAG is licensed to take responsibility for its advisers and to ensure that they exercise due care, diligence and skill when providing financial advice to you. Our QFE license means that IAG’s QFE advisers do not have to be individually registered or authorised. IAG’s QFE advisers can provide personalised advice about general insurance and warranty products.

Should you have a concern or complaint about our service, here is some information that can provide you with assistance.

  1. If you have a concern or complaint
    Contact the person you have been dealing with. If you’d like to pursue the matter further please ask to speak to their manager.

  2. If you are not satisfied with the outcome from the step above, contact:
    The Head of Business Partners
    Phone:               (09) 969 6000
    Email:                 contactus@businesspartners.co.nz
    Postal address: Private Bag 92130, Auckland 1142

  3. In the event you have a dispute that can not be resolved by direct communication with IAG, retail clients have free access to our licensed dispute resolution scheme, the Insurance & Savings Ombudsman of New Zealand (“ISO”). You can contact the ISO at:
    Office of the ISO
    Phone:               0800 888 202
    Email:                 info@iombudsman.org.nz
    Postal address: PO Box 10-845, Wellington 6143

IAG is licensed and regulated by the Financial Markets Authority (FMA). You can obtain information about financial advisers from the FMA. You may also report information to the FMA about IAG and its financial advisers at:
Phone:              (04) 472 9830
Street address: 8th Floor, Unisys House, 56 The Terrace, Wellington
Postal address: PO Box 1179, Wellington 6140