We’re a niche motor insurance company specialising in classic motor vehicles, motorcycles, scooters, and off-road bikes.
We take pride in a personalised service and understanding individual needs.
At Swann, you’re not just a customer, you’re one of us. You’ll find that makes a world of difference to your insurance experience.
Financial Advice Disclosure
Please take a few moments to read this important information.
Licensing and scope of financial advice
Swann Insurance is underwritten by IAG New Zealand Limited (IAG/we). IAG has been granted a Financial Advice Provider (FAP) license by the Financial Markets Authority to provide financial advice. Advice will only be given about fire and general insurance products underwritten by IAG
IAG employes Nominated Representatives who are authorised to provide financial advice on its behalf. IAG and its Nominated Representatives are bound by duties under the Financial Markets Conduct Act of 2013 relating to the way financial advice is given.
That means we are required to exercise
care, diligence and skill and give priority to your interests when providing
financial advice. We also need to meet applicable standards of ethical
behaviour, conduct, client care, competence, knowledge and skill under the Code
of Professional Conduct for Financial Advice Services (these are designed to
make sure we treat you as we should, and give you suitable advice).
You can learn more about the Codeby going to www.fma.govt.nz
and searching for ‘financial advice’.
Fees, commissions and other incentives
We do not pay any commissions or other sales
incentives to our Nominated Representatives. If you receive financial advice
from us you will not pay any additional fees, expenses or other amounts in
relation to the receipt of that financial advice, regardless of whether you proceed
with purchasing a Swann product or not.
If you feel we’ve let you down, please tell us. We’ll do our best to put things right or explain something we could’ve made clearer
What you can expect to happen
Step 1:Let us know what your concerns are:
Call 0800 807 926
Address to: Manager, Customer Resolutions, Swann Insurance and
Email firstname.lastname@example.org or
Post to Private Bag 92130, Auckland, 1142
We'll acknowledge your complaint within five business days of receiving.
we can’t reach a resolution together, you’ll be referred to a manager who’ll
aim to investigate and resolve your complaint within two weeks. If this isn’t
possible, we’ll advise you of progress within ten business days.
after working with a manager, we haven’t been able to make it right, we’ll
escalate your case to a Complaints Resolution Officer to review.
If we’re unable to resolve your complaint, we’ll advise you in writing. You can
refer your case to the Insurance & Financial Services Ombudsman (IFSO)
The IFSO Scheme has been approved by the Minister of Commerce & Consumer Affairs to
provide an external dispute resolution to consumers with complaints about financial
service providers. It offers a free and independent complaints service.
The IFSO can be contacted in the following ways:
Financial Strength Rating and Solvency Margin
Financial Strength Rating
Swann Insurance is a business division of IAG New Zealand Limited (IAG). IAG has received a financial strength rating of AA- from Standard & Poor’s (Australia) Pty Ltd, an approved rating agency.
A rating of AA- means IAG has a ‘very strong’ claims-paying ability, as you can see in the scale below.
The rating scale is:
AAA (Extremely Strong)
AA (Very Strong)
CCC (Very Weak)
CC (Extremely Weak)
SD (Selective Default)
R (Regulatory Supervision)
NR (Not Rated)
The ratings from 'AA' to 'CCC' may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories.
The rating scale above is in summary form. A full description of this rating scale can be obtained from www.standardandpoors.com.
In its Annual Solvency Return filed with the Reserve Bank of New Zealand, IAG New Zealand Limited had a Solvency Margin as at 30 June 2021 as follows:
Actual Solvency Capital
Minimum Solvency Capital
Diversity, Inclusion and Belonging
At Swann, we believe in having an inclusive and supportive environment where everyone is able to be true to themselves and know that they belong. We’re focused on making your world a safer place for our people, our customers and our communities. Our participation in the Rainbow Tick programme enables us to build a diverse community and an inclusive place to work where we celebrate what makes us unique.
Insurance Council of New Zealand
Swann is a member of the Insurance Council of New Zealand (ICNZ), an industry organisation which represents fire and general insurers in New Zealand.
As an ICNZ member, Swann abides by the ICNZ fair insurance code.
Additional information, including consumer advice about insurance, is available on the