About Us

We’re a niche motor insurance company specialising in classic motor vehicles, motorcycles, scooters, and off-road bikes.

We take pride in a personalised service and understanding individual needs.

At Swann, you’re not just a customer, you’re one of us. You’ll find that makes a world of difference to your insurance experience.

QFE Disclosure Statement

It is important that you read this information: It is general information which will help you to compare financial advisers and choose the one that best suits your needs.

Your insurance is underwritten by Swann Insurance, a business division New Zealand Limited (IAG). IAG is a
Qualifying Financial Entity (QFE) under the provisions of the Financial Advisers Act 2008. You can check this
information on the Financial Service Providers Register at www.business.govt.nz/fsp.

As a QFE, IAG is licensed to take responsibility for its advisers and to ensure that they exercise due care,
diligence and skill when providing financial advice to you. Our QFE license means that IAG’s QFE advisers
do not have to be individually registered or authorised.

IAG’s QFE advisers can provide personalised advice about general insurance.

Should you have a concern or complaint about our service, here is some information that can provide you
with assistance. Contact the person you have been dealing with.

If you’d like to pursue the matter further please ask to speak to their manager.

If you are not satisfied with the outcome from the step above:

Contact: The Head of Swann Insurance
Phone: (09) 969 6000
Email: swann@iag.co.nz
Postal address: Private Bag 92130, Victoria Street West, Auckland 1142

In the event you have a dispute that can not be resolved by direct communication with IAG, retail clients have
free access to our licensed dispute resolution scheme, the Insurance & Financial Services Ombudsman of
New Zealand (IFSO). You can contact the IFSO at:

Phone: 0800 888 202
Email: info@ifso.nz
Postal address: Office of the IFSO

PO Box 10845, The Terrace, Wellington 6143

Financial Strength Rating and Solvency Margin

Financial Strength Rating

Swann Insurance is a business division of IAG New Zealand Limited (IAG). IAG has received a financial strength rating of AA- from Standard & Poor’s (Australia) Pty Ltd, an approved rating agency.

A rating of AA- means IAG has a ‘very strong’ claims-paying ability, as you can see in the scale below.

The rating scale is:

AAA (Extremely Strong)
AA (Very Strong)
A (Strong)
BBB (Good)
BB (Marginal)
B (Weak)
CCC (Very Weak)
CC (Extremely Weak)
SD (Selective Default)
D (Default)
R (Regulatory Supervision)
NR (Not Rated)

The ratings from 'AA' to 'CCC' may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories.

The rating scale above is in summary form. A full description of this rating scale can be obtained from www.standardandpoors.com.

Solvency Margin

In its Half-Yearly Solvency Return filed with the Reserve Bank of New Zealand, IAG New Zealand Ltd had a Solvency Margin as at 31 December 2018 as follows:

	$m
Actual Solvency Capital	594.1
Minimum Solvency Capital	377.1
Solvency Margin	217.0
Solvency Ratio	157.6%

Diversity, Inclusion and Belonging

Rainbow Tick

At Swann, we believe in having an inclusive and supportive environment where everyone is able to be true to themselves and know that they belong. We’re focused on making your world a safer place for our people, our customers and our communities. Our participation in the Rainbow Tick programme enables us to build a diverse community and an inclusive place to work where we celebrate what makes us unique.