We’re a niche motor insurance company specialising in classic motor vehicles, motorcycles, scooters, and off-road bikes.
We take pride in a personalised service and understanding individual needs.
At Swann, you’re not just a customer, you’re one of us. You’ll find that makes a world of difference to your insurance experience.
QFE Disclosure Statement
It is important that you read this information: It is general information which will help you to compare financial advisers and choose the one that best suits your needs.
Your insurance is underwritten by Swann Insurance, a business division New Zealand Limited (IAG). IAG is a
Qualifying Financial Entity (QFE) under the provisions of the Financial Advisers Act 2008. You can check this
information on the Financial Service Providers Register at
www.business.govt.nz/fsp.
As a QFE, IAG is licensed to take responsibility for its advisers and to ensure that they exercise due care,
diligence and skill when providing financial advice to you. Our QFE license means that IAG’s QFE advisers
do not have to be individually registered or authorised.
IAG’s QFE advisers can provide personalised advice about general insurance and warranty products.
Should you have a concern or complaint about our service, here is some information that can provide you
with assistance. Contact the person you have been dealing with.
If you’d like to pursue the matter further please ask to speak to their manager.
If you are not satisfied with the outcome from the step above:
Contact: The Head of Business Partners:
Phone: (09) 969 6000
Email:
contactus@businesspartners.co.nz Postal address: Private Bag 92130, Victoria Street West, Auckland 1142
In the event you have a dispute that can not be resolved by direct communication with IAG, retail clients have
free access to our licensed dispute resolution scheme, the Insurance & Financial Services Ombudsman of
New Zealand (IFSO). You can contact the IFSO at:
Phone: 0800 888 202
Email:
info@ifso.nz Postal address: Office of the IFSO
PO Box 10845, The Terrace, Wellington 6143
Financial Strength Rating and Solvency Margin
Financial Strength Rating
Swann Insurance is a business division of IAG New Zealand Limited (IAG). IAG has received a financial strength rating of AA- from Standard & Poor’s (Australia) Pty Ltd, an approved rating agency.
A rating of AA- means IAG has a ‘very strong’ claims-paying ability, as you can see in the scale below.
The rating scale is:
AAA (Extremely Strong)
AA (Very Strong)
A (Strong)
BBB (Good)
BB (Marginal)
B (Weak)
CCC (Very Weak)
CC (Extremely Weak)
SD (Selective Default)
D (Default)
R (Regulatory Supervision)
NR (Not Rated)
The ratings from 'AA' to 'CCC' may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories.
The rating scale above is in summary form. A full description of this rating scale can be obtained from www.standardandpoors.com.
Solvency Margin
In its Half-Yearly Solvency Return filed with the Reserve Bank of New Zealand, IAG New Zealand Limited had a Solvency Margin as at 31 December 2017 as follows:
Life $m Non-life $m Total $m
Actual Solvency Capital 0.1 608.6 608.7
Minimum Solvency Capital 0.1 334.6 334.7
Solvency Margin 0.0 274.0 274.0
Solvency Ratio 121.8% 181.9% 181.9%