How to contact us

As the situation with COVID-19 rapidly unfolds we are keeping up to date with the latest Government announcements and ensuring we are working to provide a high-quality service, while keeping our Swann team and customers safe and well. Click here for more information.

Our business hours are: 8.30am - 5.00pm, Monday to Friday except on public holidays.

Postal address:

Swann Insurance
Private Bag 92130
Victoria Street West
Auckland 1142


09 969 6080


09 302 0805



0800 807 926

Complaints Information

Reporting Insurance Fraud

Insurance fraud costs every policy holder. You can help by reporting suspected fraudulent activity via:



0800 372 835 (0800 FRAUDLINE)

Information provided will be held in the strictest of confidence.

If you would prefer to report insurance fraud to an independent party, or via an online webform, you can do so by contacting the Insurance Fraud Bureau

If you’re not sure if your concern relates to fraud, you can learn more about fraud here



  • Your choice of repairer
  • Flexible coverage
  • Flexible payment options
  • Guarantee on repairs
  • Multi-vehicle discount
  • Options for Daily use vehicles *underwriting criteria applies
  • Laid up cover

Looking for something else?