At all levels of the COVID 19 Protection Framework, essential services remain up and running. We have appropriate safety measures in place and our teams are set up to work remotely when required. This means at any traffic light level, we’re available to help.
Please scroll down for information on:
frequently asked questions;
payments and financial hardship;
· and how to get in touch with us.
Frequently Asked Questions
These Frequently Asked Questions will continue to be updated as we learn more and respond to the ongoing COVID-19 situation.
How are you handling claims throughout the COVID 19 Protection Framework?
·We’ll continue to apply our safety measures at all levels of the traffic light system as per government guidelines. These may include hygiene practices, social distancing, and contact tracing.
·To keep everyone safe and well, you’ll be asked some health and safety questions before an assessor, supplier or repairer begins work on your claim.
Help for payments and those experiencing financial hardship
Are you experiencing financial hardship or finding
it difficult to pay your premiums?
We know this is a challenging time for many New
Zealanders and many New Zealand businesses. We have a range of ways to help
customers save on premiums, so you can stay insured and protected. We may also
be able to help if you can’t afford your excess and you need to make a claim.
If you’re experiencing financial hardship due to
COVID-19, please click the link below, fill in the form and we’ll be in touch
with you within five working days.
Request financial hardship assistance
My financial situation is uncertain, so I need to
cut back on expenses. How can I reduce my premium and still have cover?
Each customer’s situation is unique, so we offer a
range of tools to support customers who are having difficulty paying their
premiums or claims excesses. These tools can help tailor your insurance to
ensure it still meets your needs while reducing the premium you pay. These
include making changes to your excess, policy types and cover.
Some things you could consider include:
· Opting for a higher excess as this may lower your premium
· Changing the type of cover you have
· Reviewing your eligibility for car club discounts
· Changing your payment frequency.
Please contact us, and we can review your insurance.