Heavy rain, strong winds and flooding recently affected large
areas of our country. If you have been impacted by the severe
weather, rest assured – we’re here for you.
Making a claim with Swann is quick and easy.
Call us on 0800 807 926.
We’ve got extra hands on deck; we appreciate
your patience and want to reassure you that we’re doing everything
we can to help everyone to get back on their feet.
Once we’ve received your claim, we’ll aim to
be in touch within two business days to advise you of next steps. If
you’ve already lodged a claim, there’s no need to do anything, we’ll
be in touch soon. Thanks for your patience.
We continue to work closely with local
authorities to coordinate the recovery effort on the ground. This
includes setting up a pop-up Insurance Claims Help Centre in
Westport from Monday 2 August, staffed by two members of our
Greymouth-based claims team and supported by our assessing team.
This means you can speak with members of our team face-to-face, get
advice on the claims process as well as general insurance support.
Location: The former Ray White Building, 182-184
Hours: Mondays, Tuesdays and Wednesdays between 8:30am
and 4:00pm, from Monday 2 August.
If you need urgent assistance, you’re elderly
or you’re experiencing vulnerability, please contact us as soon as
you can. We can help get you back on your feet.
If any water has gotten into your vehicle,
contact us as soon as possible. Your vehicle policy might even cover
you for a temporary vehicle if need be.
Keeping yourself and others safe
If you have to evacuate your home, make sure you get
permission from local officials before returning. Your
safety and that of your family is the number one
priority, and they’ll keep this in mind before giving
Connect in with your neighbours to see how they’re doing
and if they need any help, especially the elderly. Don’t
know them? Now’s a great time to introduce yourself.
Getting to know your neighbours will help your whole
community recover quickly, meaning you’ll be better
prepared for whatever life decides to throw your way in
If anyone is unwell or injured, seek medical attention
Only go outside when you’re sure it’s safe. When you do
head back outside, remember to look before you step.
After a flood, the ground and floors are covered with
debris, often including things like broken bottles and
nails. Even floors and stairs inside your home might be
covered with mud and could be slippery.
Never wade through flood water, and don’t operate cars
or electrical appliances that might have been flooded.
If there’s water inside your home, have an electrician
check the power supply before turning it back on.
Remember there’s help
available. There are lots of amazing
organisations available to help with the recovery
process, like the Red Cross. Hop online to find
local support or to sites like Get Ready for detailed
information about how to respond to storms and floods.
If there’s a power cut, make sure you turn off all
lights, appliances and devices to protect them if
there’s a surge when power returns.
Boil tap water for drinking until emergency services
advise it’s safe to use the taps normally again.
Stay alert for extended rainfall, flooding, landslides
and debris hazards, especially while you’re driving.
Broken utility lines need to be turned off as quickly as
possible, so report any you see to the appropriate
authorities and they’ll intervene to prevent any further
hazards or injuries.
Follow advice from authorities and Civil Defence,
including obeying any cordons in place.
If you need to make a claim, lodge it as soon as
possible so we can help get you back in the driver’s
If your car isn’t drivable, or if water has entered your
vehicle, please don’t drive it. Water-damaged vehicles
can be dangerous because they tend to lose function
suddenly, and air bags can deploy without warning.
Instead, let us know immediately.
We’ll arrange a tow so you won’t have to drive your
vehicle in for assessment. Once it’s been assessed, wait
for the all-clear from your assessor before driving
If your car is going to be towed, remember to remove any
personal items from the vehicle.
Make sure your vehicle is locked securely with no keys
left inside – our tow team will get in touch to pick
them up instead.
If your personal items were damaged inside your vehicle,
feel free to throw away any soft items or spoiled food,
but remember to photograph and catalogue them first.
Contact us to lodge a claim for any items that were
damaged inside your vehicle.
If you rely on your car for medical reasons for yourself
or your family, get in touch and we’ll discuss next
steps with you directly.
Your vehicle policy might cover you for a temporary
vehicle. Check your policy schedule to see if you have
rental car optional cover, or get in touch with us to